HARDISON’S TIPS – NOVEMBER 10, 2021 – Hey, Goodell…No TB, But We’re Still #1

HARDISON’S TIPS – NOVEMBER 10, 2021 – Hey, Goodell…No TB, But We’re Still #1

It’s always tough to lose your star player – let alone some outstanding teammates who are out on injured reserve. Remember the Fall of 2016? That didn’t faze the Patriots! Why? A great coach can make a team great. Bill Belichick proved this during that season, and so did Walter Matteau in the Bad News Bears – even though it was only a movie.

As a sales manager, you too need to understand your team and their skills. Assess the organization, rank the skill set and determine how to exploit the strengths while minimizing the weaknesses. Do you recall how Brissett wasn’t making the long passes in the 27-0 victory against the Texans? Belichick changed his game strategy to diminish this shortcoming and utilize his team’s strengths. The challenge is to continually improve skills and tweak the plan to drive the results. Sometimes it may be an easy decision – the sales representative is better skilled at a quick sale versus a long strategic relationship selling opportunity. That’s just a game time adjustment with immediate results. However, it may not be that easy of a task. You need to be active and involved with your team to improve their skills. If you can do this, even your “C” player can be coached to a “B,” or maybe even an “A” player.

Here are some suggestions:

  • Step 1: Get to know your sales representative, his/her selling style, what motivates them, and assess their skills.
  • Step 2: Make a plan and set goals. Just like coaching a professional football team, you need to have a win plan. Make sure the team buys into it and understands their individual accountability.
  • Step 3: Build in a regimen and follow the plan. Coaches have practice. A sales manager has one-on-one meetings with an agenda. Come prepared and make sure there is accountability. Your meeting should – at the minimum – include forecast review, pipeline review, skills discussion and improvement recommendations. Make sure to listen versus talk!
  • Step 4: Be engaged. Go on sales calls, review proposals, strategize and interact.
  • Step 5: Analyze the metrics. They provide the facts.

Finally, remember this is a continual process – so you adjust, assess and reassess. The facts will help you make the hard decisions, and sometimes you might just have to make that trade. Follow your game plan and you will see improvement and build a dynasty like the Patriots.

From his success on the sales floor of an automotive dealership  to becoming a veteran trainer and then the adoption of technology for Internet-based marketing, his career has evolved to deliver the skills and tools needed to help consumers. Richie Bello combined his automotive expertise with his robust desire to “take care of the customer first” to become an automotive influencer, published author, and renowned trainer.  Bello absorbed the wants and needs of consumers as he worked up the ladder of the automotive industry.

Over the thirty-five years of his career, he developed strong Internet marketing skills, leading him to developing software solutions that create ease for consumers, and helps dealers improve relationships with customers. Innovation drives success. And, for Bello, it’s in his DNA. took years to come to consumers and arrived in a timely manner, during the 2020 Pandemic. With over 6 million vehicles on the site, features that help consumers deliver, finance and warranty, Bello has met the retail digital age head on.

Bello also is founder of Richie Bello Institute of Leadership and Management, a 501C3 not for profit, dedicated to the recruitment, education and employment of veterans into the automotive industry. Visit


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