HARDISON’S TIPS – SEPTEMBER 21, 2021 – What’s Dealership Culture Got to Do with It? – PT. 1
HARDISON’S TIPS – SEPTEMBER 21, 2021 – What’s Dealership Culture Got to Do with It? – PT. 1 If you were to envision your dealership with a customer-centric culture, what would it look like? Did your superstar salespeople come to mind? The ones who always greet customers cheerfully and seem to make sales flow effortlessly? If so, you’re on the right track, because your culture is all about your people. In fact, culture by definition is “the characteristics and knowledge of a particular group of people.” So the question essentially is: What would your dealership culture look like if your team was laser-focused on your customers? There are some personalities that cater to the customers naturally. But anybody can provide an amazing experience in the…