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John Fairchild

#๐•ค๐Ÿ›๐•ค๐•–๐•ฃ๐•ง๐•š๐•”๐•–๐•Š๐•’๐•๐•–๐•ค๐•Š๐•ฅ๐•ฃ๐•’๐•ฅ๐•–๐•˜๐•š๐•–๐•ค #๐•๐•–๐•ฅ๐•ค๐•˜๐•–๐•ฅ๐•ค๐•ฅ๐•’๐•ฃ๐•ฅ๐•–๐•• ๐ŸŸ๐ŸŸ๐Ÿ˜-๐Ÿ๐Ÿž๐Ÿ™-๐Ÿœ๐Ÿž๐Ÿœ๐Ÿœ ษขแด‡ษดแด‡ส€แด€สŸ ษขแดœษชแด…แด‡สŸษชษดแด‡๊œฑ แดษด แด€แด…แด ษช๊œฑแดส€ แด€ษดแด… แด›แด‡แด„สœษดษชแด„ษชแด€ษด ส€แด‡แด˜แด€ษชส€ แดส€แด…แด‡ส€ แด…แดแด„แดœแดแด‡ษดแด›แด€แด›ษชแดษด ๐Š๐ง๐จ๐ฐ๐ง ๐š๐ฌ ๐“๐ก๐ž ๐“๐ก๐ซ๐ž๐ž โ€œ๐‚โ€๐ฌ – ๐“๐ก๐ž ๐‚๐จ๐ฆ๐ฉ๐ฅ๐š๐ข๐ง๐ญ โ€“ ๐“๐ก๐ž ๐‚๐š๐ฎ๐ฌ๐ž โ€“ ๐š๐ง๐ ๐“๐ก๐ž ๐‚๐จ๐ซ๐ซ๐ž๐œ๐ญ๐ข๐จ๐ง Documentation is essentially communication and concise and straightforward communication in the Service Department of any Dealership is essential! Many, many man-hours are wasted each and every day because of poor documentation of Service Repair Orders. Also, customer confidence can be shattered through poor communication and this phenomenon can exacerbate customer concerns that are not able to be diagnosed or worse, diagnosed incorrectly and improperly or mis-repaired! Then there is the dreaded threat of Warranty Audit! One condition that subjects warranty claims to disallowance by the manufacturer is lack of supporting documentation. Warranty auditors routinely charge back thousands of…

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Fixed Ops Round Table TED INGS

Why YOU Should Attend the Fixed Ops Roundtable in Los Angeles Ted Ings – Fixed Ops Roundtable 2 in LA – 1.JPG Think the Fixed Ops Roundtable is just another meeting? Think again! The event is a powerful platform for automotive retail experts to learn and be heard. Donโ€™t miss out on this once in a lifetime opportunity! Seven reasons why the Fixed Ops Roundtable is a must The upcoming Fixed Ops Roundtable, which will be held in Los Angeles, comes on the heels of our highly successful inaugural meeting conducted in New York City. Save the date: Friday, September 20, 2019 Automotive Retail Expert Facilitator, Ted Ings, will moderate the event. And your attendance will help make it phenomenal. Beverly Hilton – Fixed Ops…

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F&I Roundtable for DP, GM, GSM, F&I, Allied Industry

F&I Roundtable for DP, GM, GSM, F&I, Allied Industry (Insurance Providers, Banks, and Vendor) are welcomed to join us! Seats are only $199! We are discussing F&I best practices! To the point and interactive! Content to help you with your accounts or to take back to the dealership and implement. Atlanta, GA at the Atlanta Marriott Alpharetta Properties! Welcome cocktail reception on July 23rd from 6:00 PM – 8:00 PM sponsored by AutoFi! Roundtable begins promptly at 9:00 AM and Joe St. John, Head of Digital Retailing takes the lead should dealers put F&I online? Lunch is served from 12:00 PM – 1:00 PM sponsored by Permaseal! This is an action-packed session no dull moments here! Some of the speakers include: Joe St. John, Head…

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Getting Those Calls Returned

The sales call, or should we say the dreaded sales call. Let me paint the picture for you. You’re a top salesperson. Cars roll themselves off the lot when you just look at them. You just came home from a long day on the showroom floor. You throw on something comfortable and pull open the fridge door to look around before googling what you’ll really be ordering for dinner. Then from behind, a sharp annoying sound that makes your stomach drop goes off like an alarm system. The phone rings. 25 years ago this may be an exciting thing, but these days, you know it’s a sales call. Whether you’re a salesperson or not, you don’t want to pick up, and if they leave a…

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Let’s Lighten Things Up With Some Jokes

The team here at Justpplayin’ wanted to change things up a bit for all you hard-hitting owners, managers and sales gurus working deals all day long. We decided that once in a while it would be nice to toss you a laugh or two to get those endorphins going, before getting back to the floor. Enjoy! HEAVEN OR HELL? When a young salesman met his untimely end, he was informed that he had a choice about where he would spend his eternity: heaven or hell. He was allowed to visit both places and then make his decision afterward. โ€œIโ€™ll see Heaven first,โ€ said the salesman, and an angel led through the gates on a private tour. Inside it was very peaceful and serene, and all…

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Let Go Of The Ego

Customer Feedback and Constructing A Proper Survey Your sales team may be the most important part of the well-oiled machine when it comes to keeping those vehicles moving off those lots, but there’s another important factor being overlooked by many dealerships across the country for the wrong reason. The reason is ego, and the factor is customer feedback. Customer feedback is the most important tool we can use as managers and owners to tweak our business practices and bring smiles to those responsible for helping us bring home the bacon. Our customers are our lifeforce and they are not always right, but most of the time they see what we don’t have the time to see or what we blind ourselves to because of ego.…

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Lead Them To Success

Being a great leader is not an easy task. Think about it. Just taking a job on the floor of a car dealership is rough to begin with, but managing the day to day tasks of a sales floor can be a huge challenge. Being great at it takes work, courage and some real time put in on honing in those leadership skills that most are not born with. Yeah, it’s hard work. The team here at Justplayin’ is here with some insight on how some of the best managers out there get the good work done. First and foremost, you have to be consistent in your message. Whatever your dealership stands for, you have to convey that message and philosophy on a regular basis…

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Managers…Be The Best Of The Best

Being a sales manager is not an easy job. A powerful manager will take time on a daily basis to think about the role they play in each and every employee’s world and how that affects the overall machine that is your business or car dealership. It’s a huge responsibility. As a sales manager, you have everyday tasks to take care of yourself, but then you’re overseeing the tasks of the many and how those tasks fit together as a whole. The problem is, there are so many issues to deal with on a daily basis that it’s hard to think strategically regularly. What do you do to set yourself apart? Well, you make the time. It’s not easy. To set yourself apart from the…

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Give A Sales Person A Lift

Your sales floor is the lifeforce that keeps your dealership alive and kicking. The salesmen and women that work that floor are probably your most important employees and will have their good days and bad days. Sometimes you’ll find that a handful of your sales team will fall into a slump that seems endless, or they may be making fundamental mistakes that could easily be avoided. Knowing what to do during these down times is extremely important and most managers don’t have the training or the know-how for such delicate occasions. We’re here at Justplayin’ to offer some tips on how to save the situation without having to burn through staff. First of all, you have to act fast. If there are issues you’ve addressed…

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Go Team Go Meetings

You may get eye rolls. You may get gets huffs and puffs. Some may even come right out and directly complain about their time being wasted. Maybe you think they’re a waste of time, but believe me when I tell you, team meetings are not only effective, they can grow your business in ways you never thought possible. They’ve been around since the beginning of time, and make you think of inspiring moments in movies where the coach is yelling like a preacher at his team in the locker room. Team meetings are meant to focus on where we’ve been, what we can do better, what we did right and where we’re going to take things. It’s about focus and moral, and your team at…

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