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Getting Those Calls Returned

The sales call, or should we say the dreaded sales call. Let me paint the picture for you. You’re a top salesperson. Cars roll themselves off the lot when you just look at them. You just came home from a long day on the showroom floor. You throw on something comfortable and pull open the fridge door to look around before googling what you’ll really be ordering for dinner. Then from behind, a sharp annoying sound that makes your stomach drop goes off like an alarm system. The phone rings. 25 years ago this may be an exciting thing, but these days, you know it’s a sales call. Whether you’re a salesperson or not, you don’t want to pick up, and if they leave a…

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Let’s Lighten Things Up With Some Jokes

The team here at Justpplayin’ wanted to change things up a bit for all you hard-hitting owners, managers and sales gurus working deals all day long. We decided that once in a while it would be nice to toss you a laugh or two to get those endorphins going, before getting back to the floor. Enjoy! HEAVEN OR HELL? When a young salesman met his untimely end, he was informed that he had a choice about where he would spend his eternity: heaven or hell. He was allowed to visit both places and then make his decision afterward. “I’ll see Heaven first,” said the salesman, and an angel led through the gates on a private tour. Inside it was very peaceful and serene, and all…

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Let Go Of The Ego

Customer Feedback and Constructing A Proper Survey Your sales team may be the most important part of the well-oiled machine when it comes to keeping those vehicles moving off those lots, but there’s another important factor being overlooked by many dealerships across the country for the wrong reason. The reason is ego, and the factor is customer feedback. Customer feedback is the most important tool we can use as managers and owners to tweak our business practices and bring smiles to those responsible for helping us bring home the bacon. Our customers are our lifeforce and they are not always right, but most of the time they see what we don’t have the time to see or what we blind ourselves to because of ego.…

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Lead Them To Success

Being a great leader is not an easy task. Think about it. Just taking a job on the floor of a car dealership is rough to begin with, but managing the day to day tasks of a sales floor can be a huge challenge. Being great at it takes work, courage and some real time put in on honing in those leadership skills that most are not born with. Yeah, it’s hard work. The team here at Justplayin’ is here with some insight on how some of the best managers out there get the good work done. First and foremost, you have to be consistent in your message. Whatever your dealership stands for, you have to convey that message and philosophy on a regular basis…

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Managers…Be The Best Of The Best

Being a sales manager is not an easy job. A powerful manager will take time on a daily basis to think about the role they play in each and every employee’s world and how that affects the overall machine that is your business or car dealership. It’s a huge responsibility. As a sales manager, you have everyday tasks to take care of yourself, but then you’re overseeing the tasks of the many and how those tasks fit together as a whole. The problem is, there are so many issues to deal with on a daily basis that it’s hard to think strategically regularly. What do you do to set yourself apart? Well, you make the time. It’s not easy. To set yourself apart from the…

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Give A Sales Person A Lift

Your sales floor is the lifeforce that keeps your dealership alive and kicking. The salesmen and women that work that floor are probably your most important employees and will have their good days and bad days. Sometimes you’ll find that a handful of your sales team will fall into a slump that seems endless, or they may be making fundamental mistakes that could easily be avoided. Knowing what to do during these down times is extremely important and most managers don’t have the training or the know-how for such delicate occasions. We’re here at Justplayin’ to offer some tips on how to save the situation without having to burn through staff. First of all, you have to act fast. If there are issues you’ve addressed…

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Go Team Go Meetings

You may get eye rolls. You may get gets huffs and puffs. Some may even come right out and directly complain about their time being wasted. Maybe you think they’re a waste of time, but believe me when I tell you, team meetings are not only effective, they can grow your business in ways you never thought possible. They’ve been around since the beginning of time, and make you think of inspiring moments in movies where the coach is yelling like a preacher at his team in the locker room. Team meetings are meant to focus on where we’ve been, what we can do better, what we did right and where we’re going to take things. It’s about focus and moral, and your team at…

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You Auto Be A Storyteller

Making a connection on a human level can make all the difference in the world when trying to sell any product. Even on your showroom floor, telling a story to go along with your usual sales lingo can add power to that pitch you never knew existed. Now, I could stop there, but there’s a great deal more power in telling a proper story. Here are some reasons why painting that picture with a story helps and how to deliver it with a punch. Why does it help? Well, it’s all about context and memories. Most of the time, we remember stories and make connections while hearing them. Yeah, it’s easy to sit in front of a car buyer and point to 15 features, and…

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The Millennial Myth

Let’s do a little experiment. What happens when I say the word Millennial? You know what happens. You cringe. Most likely, you think of a lazy person, and some funny social media meme pops up in your head because the Millennial population is the brunt of almost half the jokes on social media these days. Here’s the problem for you. They will make up approximately half your sales population very soon. The stereotypes need to be dropped. This generation has to be embraced and you’ll be pleasantly surprised at how beneficial this will be to your showroom floor or any other business you may be currently running. Here are some myths you can kiss goodbye. Millennials are not social people. They may be too social,…

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Equip Evolve Empower

Time is money, right? Every second counts these days, and making your customers hang around the showroom floor for trivial reasons is going to get you one thing, a lost customer. Is it really about money though? The answer is most likely no? For you the salesman or woman it’s going to be about money for sure, but for the customer, it’s about the experience and the time itself in most cases. Car dealerships around the country are still resistant to change, as are many businesses, but equipping your sales and entire staff with the right tools can save your customer base and that’s a fact. I just experienced what was almost the positive side of this at a food store recently. A brand new…

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