Tips You Can Use in Everyday Situations

Situation #3 – Leaving a Telephone Message

Doesn’t it seem nowadays that you leave a message or voice mail more often than reaching someone on the phone right off the bat? Telephone tag is a new corporate sport. Consider these moments golden opportunities to practice your speaking and organization skills. The next time you need to call someone, write a few brief notes so you won’t forget anything if you get the person’s voice mail–and I guarantee you, you will get their voice mail.

* Slow down! Do not speak fast when you are leaving a message, especially if you have an accent. Most answering machines today allow enough time for a short message. I can’t tell you the number of messages I get a day where I cannot understand what the caller is saying because he or she is speaking too fast. I often find myself replaying the message a few times. This is why notes come in handy. Also, SLOW DOWN when saying your telephone number.

* Pronounce your name clearly. State your name slowly, especially if your name is not as common as Smith or Jones. Also spell your name slowly if necessary (f as in Friday, t as in ticker…)

* In addition to your name, give your title, your company name, and the reason you are calling. Describe to the person, in a few short sentences, the purpose of the call. If appropriate, leave the time you called (be sensitive to different time zones).

* Let them know when to return the call. Leave a date, preferred time, and telephone number.

* Always sound professional. Do not chew gum, and do not leave a long-winded message. Be aware of your tone. I always tell my clients to smile when leaving a message–it automatically gives your voice an upbeat, pleasant tone.

Should the person you are calling actually answer the telephone, you can still use your notes. It will make you sound more professional and organized.

Situation #4 – Creating a Voice Mail

Even though you may not have thought about it this way, your own voice mail message is like a little presentation to the public and leaves a first impression.

* Before you record your greeting, write it down and practice saying it. Record the message, play it back, and rerecord it if necessary. Is your message too fast? Is it too slow? Is your voice clear and easy to understand? This is great practice for when you prepare your own speech.

* Make sure your answering machine greeting sounds professional and friendly. Call your own phone number and listen to your own greeting. Ask yourself if your voice is clear and your message makes sense. You would be surprised at the number of poor greetings I’ve heard when returning calls.

* Leave the caller clear instructions on what to do when leaving a message.

* If you run a business, as I do, your voice mail greeting is a great opportunity to plug your business. Be careful of information overload, though.

All of the above Information is good but over my career of teaching and coaching high school, college students and even adults. If you don’t practice nothing else matters because you won’t gain the benefit of the knowledge given.

Make it a champion day!

From his success on the sales floor of an automotive dealership  to becoming a veteran trainer and then the adoption of technology for Internet-based marketing, his career has evolved to deliver the skills and tools needed to help consumers. Richie Bello combined his automotive expertise with his robust desire to “take care of the customer first” to become an automotive influencer, published author, and renowned trainer.  Bello absorbed the wants and needs of consumers as he worked up the ladder of the automotive industry.

Over the thirty-five years of his career, he developed strong Internet marketing skills, leading him to developing software solutions that create ease for consumers, and helps dealers improve relationships with customers. Innovation drives success. And, for Bello, it’s in his DNA. took years to come to consumers and arrived in a timely manner, during the 2020 Pandemic. With over 6 million vehicles on the site, features that help consumers deliver, finance and warranty, Bello has met the retail digital age head on.

Bello also is founder of Richie Bello Institute of Leadership and Management, a 501C3 not for profit, dedicated to the recruitment, education and employment of veterans into the automotive industry. Visit


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